Designed to equip the delegates with the practical skills needed to identify different forms of Energy Theft and also how to appropriately align customers to DTs

Expected Programme Outcomes:

  • Understanding of basic meter infrastructure and configuration
  • Understanding of the basic principles of energy theft detection
  • Ability to identify the different energy theft channels (Lines & Meters)
  • Ability to identify various forms of Meter manipulation
  • Application of the appropriate escalation process for exceptions identified on the field
  • Ability to identify the characteristics of customers in the different tariff classes and classify them accordingly
  • Application of the practical concept of DT Alignment
  • Ability to use the necessary documentation for New service set-up (Customer Record Maintenance)

Target Audience:

  • Vigilance Officers and Supervisors
  • Energy Sales Representatives
  • Energy Sales Supervisors

Module 1 – 7

Safe Energy Theft Detection

  • Corporate HSE Goals
  • Hazards & Risk of Metering, Troubleshooting, Reconnection and Energy Theft Detection
  • Corporate Safety Codes & Mandate 4
  • Medical Emergency Response & Basic First Aid Measures

Energy Theft Channels / Principles of Energy Theft Detection

  • Standard Meter Installation
  • Concept of Energy Theft and Meter Tampering
  • Identification of Energy Theft
  • Solutions to Meter Tampering/Bypass
  • Laws Guiding Electricity Theft and Meter Tampering

Meter Infrastructure / Configuration

  • Analogue Meter Configuration
  • Pre-Paid Meter Configuration
  • Causes and Corrections of Errors on Pre-Paid Meters
  • AMI Meter Configuration
  • Troubleshooting AMI meters

Customer Record Maintenance Usage and DT Alignment

  • Uses of Customer Record Maintenance and B700 Documents
  • Relationship between Customer Record Maintenance & DT Alignment
  • Energy Bank Recovery
  • Using Customer Record Maintenance and B700 to Recover Energy Loss on a DT
  • Basic Information Required for DT Alignment

Tariff Classification, DT Alignment, R8 and Reduction in ATC &C Loses

  • Importance and Features of the bill
  • Tariff Classification
  • Accurate Data for improved Billing
  • Pre-billing/Exception (R8)Report

Scenarios in Energy Theft & Escalation Procedures

  • Field Commercial Activities
  • Scenarios in which revenue loss or energy theft might occur
  • Energy Theft Escalation Process
  • Escalation to Resolution Process for energy compromise scenario

DT Mapping

  • Overview of Book Mapping(Past) and DT Mapping (Present)
  • Benefits of DT Alignment
  • The Alignment Process: Postpaid and PPM Customers
  • DT Alignment and ESRs